Terms and conditions

TERMS & CONDITIONS

1. Purchase Conditions

1. SERVICE PROVIDER: FASHION ONLINE OÜ, with registration code 11467592, address Pirita tee 26f-51 Kesklinn, Tallinn Harju county 12011, Estonia

1.1 In addition to the conditions written here, purchases made from FASHION ONLINE OÜ are regulated by legislation in force in the Republic of Estonia. Our selection and prices can vary without notice.

1.3 The transaction is considered concluded (effective) at the moment when the agreed advance payment has been received by FASHION ONLINE OÜ or in the office at the checkout.

1.4 Ordered goods are booked automatically.

1.5 Disputes between the buyer and FASHION ONLINE OÜ about orders and purchases are solved by negotiations. If no agreement is reached, the parties will contact the Consumer Protection Board or the Tallinn city court. Solving the disagreements between the parties abide by the laws of the Republic of Estonia in force.

2. Ordering 

2.1 Select the product from the e-shop you want to buy. All the products selected are automatically added to the shopping cart.

2.2 By opening a shopping cart, you have the opportunity to adjust the quantity of products and remove products from the basket.

2.3 Once you have entered all the items in your cart, click CHECKOUT.

2.4 All the boxes marked with * (asterisk) must be filled.

3. Prices and payment 

3.1 All prices in www.iris-janvier.com/shop are in Euros and include VAT.

3.2 After the desired product has been added to shopping cart you can choose the appropriate payment method.

3.3 You can pay for the products via:

1) Internet bank.

3) Mastercard- and Visa credit cards.

4) Paypal.

4. Delivery and transport

4.1 Goods will be posted no later than three working days after the payment has been received (during promotional campaigns the time of posting your order can be within 4-5 business days).

4.2 Products are delivered via DPD courier.

5. Cancellation and refund of the product
5.1. You have the right to cancel your order after the payment has been made but the product has not yet been delivered by sending an e-mail to FASHION ONLINE OÜ shop email:  customerservice@iris-janvier.com with the information containing order number and your bank information or by calling FASHION ONLINE OÜ phone +372 504 3272.

5.2. After receiving the products, you have 14 days to examine the products. If you wish to return your bought product, you can do it within 15 days followed by the information included with your delivery.

5.3. The returned product must be complete (including all objects contained in the container, etc.).

5.6. If the returned product (product and packaging) is deteriorated, and the deterioration is caused by circumstances which are not caused by FASHION ONLINE OÜ; and not the result of inappropriate use, FASHION ONLINE OÜ has the right to offset the loss of value of your product from the recoverable amount. The offsetting will be sent to you by e-mail. In case you do not agree with the settlement of the loss of value indicated in the message, you have the right to involve a independent expert. Expert-related costs are divided in half between you and FASHION ONLINE OÜ, unless one of the parties proves to be manifestly unfounded. In this case, the expert costs associated with the party whose position was manifestly unfounded.

6. Warranty and return of non-conforming products

6.1. FASHION ONLINE OÜ is responsible for non-conformity and defects which occur within 2 years of delivery of products to you.

6.2. FASHION ONLINE OÜ is not responsible for:

1) Product deterioration / damage caused by you.

2) Deficiencies that have arisen as a result of the use of the product irregularly.

3) Normal physical wear and tear of normal use.

6.3. When discovering a non-conformity or defect, you are entitled to demand replacement of the product according to the requirements and defects of the product or to withdraw from the order and return the defective product at FASHION ONLINE OÜ expense.

6.4. When returning a non-conforming product, the amount paid (including delivery cost) will be transferred to your bank account within 30 days after receipt of the cancellation and product return notification.

6.5. In addition to the warranty rights, you also have other legal rights.

7. Liability and force majeure
7.1. FASHION ONLINE OÜ is responsible to you and you are responsible to Iris Janvier in violation of the conditions and damage caused by the current legislation in the Republic of Estonia and the extent.

7.2. FASHION ONLINE OÜ shall not be liable to you for damages caused on product delivery delay, cases where damage or delay is due to the fact that FASHION ONLINE OÜ could not influence, and with the arrival FASHION ONLINE OÜ did not foresee and could not foresee (force majeure).

8. Privacy
8.1 Buying from our e-store is secure, your personal information will not be disclosed to third parties, they are only used to fulfil orders and order-related issues.

8.2 All FASHION ONLINE OÜ e-store visits and purchases in the course of receiving the customer’s personal data will be treated as confidential information. Encrypted data channel (SSL) is used to ensure that the banks make use of personal data and bank details secure. Also FASHION ONLINE OÜ lacks access to them.

8.3 For Credit Card payments, you will be directed to credit card centre to perform a secure transaction.